We do not provide for any return and/or refund of our product unless it was incorrectly delivered or its packaging was damaged during transit. Customers are advised to inspect the general condition of the products immediately upon receipt of the delivery. No claims shall be entertained once the delivery order has been accepted by customers.
Q. My order has arrived, but I would like to cancel. Is this possible?
A. Once an order has been successfully submitted with payment duly authorised, Asmara Delights (M) Sdn Bhd [1267388-M] will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing.
Q. The product I have received has damaged/torn packaging. Please advise.
A. All orders are carefully hand-packed and we go to great lengths to ensure that your products arrive in pristine condition. However, if in the unlikely event the packaging was damaged in transit, please write to us at email@example.com with a record of the delivery date, time, waybill number and a photograph of the product (as proof of damage) and we will respond to you as soon as possible with a solution.
Please note that Asmara Delights (M) Sdn Bhd [1267388-M] will not be held accountable for any products which have been acknowledged upon delivery. Therefore, we strongly urge customers to check the condition of your order before signing for acknowledgement.
Q. The product I have received is expired. Please advise.
A. In the unlikely event of a product being expired, please contact us immediately by writing to us at firstname.lastname@example.org with photographic proof of the defect. We will respond to you as soon as possible with a solution to the defect.
Q. My order for a designated recipient was unsuccessfully delivered on a few occasions. I’d like to cancel/return my order. Is this possible?
A. We regret to inform you that we do not entertain refunds or returns in the event that the designated recipient for your order cannot be contacted/located. In this case, the product will be returned to the purchaser, and any additional delivery charges to re-deliver or re-route to any new address shall be borne by the purchaser.