Frequently Asked Questions (FAQ)
Still need help? Chat with us on WhatsApp or email salessupport@asmaradelights.my.
1. What products does Asmara Delights offer?
Asmara Delights offers premium kek buah kukus in whole cake options and doorgift options for weddings, aqiqah, engagements, corporate gifting, family events and meaningful occasions.
2. How can I place an order?
Whole cake orders can be placed through our website at asmaradelights.my/shop/kek-buah-kukus/. For doorgift, bulk or event orders, please contact us on WhatsApp at 012-385 7019.
3. What payment methods are accepted?
Payment can be made by bank transfer or available online payment methods shown at checkout. All payments are in Malaysian Ringgit (MYR).
4. Are your cakes prepared to order?
Yes. Our cakes are prepared to order for better quality control, with attention to taste, texture and presentation.
5. Do you offer delivery?
Yes. Asmara Delights operates as a delivery-only business. For West Malaysia whole cake orders of 2 boxes and above, J&T delivery is included. For single-box orders, courier charges apply and will be shown at checkout. City-Link is available as an alternative courier option at checkout.
6. Is self-collection available?
No. Self-collection, pickup, walk-in service, shop visits and outlet service are not available.
7. Do you deliver to Sabah, Sarawak and Labuan?
Delivery charges for Sabah, Sarawak and Labuan are charged separately and may depend on courier availability, parcel weight and destination.
8. Is same-day delivery available?
Same-day delivery is not a standard website option. For urgent Klang Valley requests, please contact us on WhatsApp first. Availability depends on order readiness, delivery timing and courier arrangement.
9. How long will my order take to arrive?
Whole cake orders are prepared to order and usually ship within the stated preparation period. Courier delivery normally takes additional working days after ship-out, depending on destination and courier handling.
10. What does preferred ship-out date mean?
The preferred ship-out date refers to the date we prepare to hand over the parcel to the courier. It is not the delivery arrival date. Courier delivery time depends on the courier and destination.
11. Can I cancel or modify my order?
Please contact us as soon as possible. Changes or cancellations may not be possible once order preparation has started or once the order has been scheduled for courier arrangement.
12. What is your return and refund policy?
Due to the perishable nature of cakes, we do not accept returns for change of mind. If an item is damaged or incorrect, please contact us immediately with photos and order details so we can review and assist.
13. How long does the kek buah kukus stay fresh?
Please refer to the storage instructions and best-before information provided with the product. For best quality, store the cake in a cool, dry place and keep it properly sealed after opening.
14. Can I track my order?
Yes. Tracking details will be provided by email, WhatsApp or order update once the parcel has been arranged with the courier.
15. How do I contact Asmara Delights?
Email salessupport@asmaradelights.my or WhatsApp 012-385 7019. Customer support hours are Monday to Friday, 9:00 AM – 5:00 PM.
16. Do you offer gift ribbon or cards?
Selected gift-ready options may include ribbon or thank-you card depending on the product and order arrangement. Please check the product page or leave a note at checkout where applicable.
17. Do you offer doorgift packaging?
Yes. Doorgift options are available for weddings, aqiqah, engagements, corporate events and meaningful celebrations. Availability depends on box type, quantity, event date and current product arrangement.
18. Do you cater for corporate or large-scale events?
Yes. We accept enquiries for weddings, corporate gifting, family events and larger order arrangements. Please contact us on WhatsApp for order guidance.