Return & Refund Policy

Thank you for choosing Asmara™ Delights. We are committed to providing quality, freshly prepared cakes and food products. Due to the perishable nature of our products and food safety considerations, we do not accept returns or refunds for change of mind or personal preferences. This does not affect your rights under applicable Malaysian consumer protection laws.

1. Perishable Products & Change of Mind

Our cakes and food products are prepared for consumption and cannot be returned or resold once delivered. We do not provide refunds or exchanges solely because a customer:

  • Changes their mind after purchase.
  • Dislikes the taste, texture, or flavour due to personal preference, where the product meets its description and applicable quality standards.
  • Has opened the original packaging, sliced, or partially consumed the product without identifying a genuine product defect.

Opening, slicing, or tasting a product does not automatically establish grounds for a refund. However, genuine product defects will be assessed under Section 2.

2. Product Quality Concerns & Delivery Errors

If you receive an incorrect, damaged, defective, or potentially unsafe product, please contact us as soon as possible, preferably within 24 hours of delivery, to enable a timely investigation.

To assist our assessment, we may reasonably request:

  • Your order number and relevant purchase details.
  • Clear photographs showing the reported issue and relevant packaging.
  • The date of delivery and circumstances in which the issue was discovered.
  • Information about storage and handling after delivery, where relevant.
  • Preservation of the remaining product and packaging for inspection, where safe and reasonably practicable.

All complaints will be assessed individually based on the circumstances and available evidence. A complaint does not automatically establish that the product was defective or that Asmara Delights was responsible.

Where a valid defect or failure to meet applicable consumer guarantees is established, we will provide the remedy required by Malaysian law. Depending on the circumstances, this may include a replacement, refund, or other appropriate resolution.

Complaints received after 24 hours will be assessed according to the nature of the issue, available evidence, and applicable consumer protection laws.

3. Non-Eligible Refund Circumstances

Refunds or replacements are generally not available where the issue results from circumstances attributable to the customer, including:

  • Change of mind or personal taste preferences.
  • Improper storage, handling, or exposure to unsuitable conditions after delivery.
  • Incorrect or incomplete delivery information supplied by the customer.
  • Failure to receive a delivery due to the recipient being unavailable, where reasonable delivery arrangements have been followed.
  • Unjustified refusal to accept a correctly fulfilled order.
  • Claims unsupported by sufficient information to establish the reported problem, following reasonable assessment.

Where a delivery fails because of incorrect customer information, recipient unavailability, or an unjustified refusal, reasonable and documented additional delivery costs may be payable by the customer.

As our products are perishable, an unsuccessful delivery may cause the product to become unsuitable for resale. Such circumstances do not automatically entitle the customer to a refund. Each case will be considered according to the circumstances and applicable law.

Nothing in this section excludes remedies for genuine product defects or failures for which Asmara Delights is legally responsible.

4. Third-Party Purchases

This policy applies to purchases made directly through Asmara Delights Cakes & Doorgifts. For purchases made through resellers, stockists, or marketplaces, customers should contact the relevant seller regarding their purchase and applicable refund arrangements.

5. Contact Us

If you have any questions or wish to report an issue with your order, please contact our team:

Email: salessupport@asmaradelights.my
WhatsApp: 012-385 7019

6. Policy Updates

We may update this policy from time to time. Changes will be published on this website and will not retrospectively remove rights or remedies applicable to purchases already made.

We appreciate your understanding and thank you for supporting Asmara™ Delights.

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