Frequently Asked Questions (FAQ)

Asmara Delights offers premium kek buah kukus in whole cake options and doorgift options for weddings, aqiqah, engagements, corporate gifting, family events and meaningful occasions.

Whole cake orders can be placed through our website at asmaradelights.my/shop/kek-buah-kukus/. For doorgift, bulk or event orders, please contact us on WhatsApp at 012-385 7019.

Payment is currently available through Maybank QRPayBiz with manual payment verification. Follow the payment instructions supplied for your order. An order number or payment screenshot is not confirmation that payment has been verified. Production and dispatch are subject to verified payment and order acceptance. Cash on delivery is not available. All payments are in Malaysian Ringgit (MYR).

Yes. Our cakes are prepared to order for better quality control, with attention to taste, texture and presentation.

Yes. Asmara Delights operates as a delivery-only business. Courier charges are paid separately by the customer and are calculated according to the available courier option at checkout. Protective carton packaging for delivery is included in the product price. Self-collection, pickup and walk-in service are not available.

No. Self-collection, pickup, walk-in service, shop visits and outlet service are not available.

Yes. Delivery to Sabah, Sarawak and Labuan is available through City-Link at checkout. Delivery charges are calculated according to parcel weight and destination.

Same-day delivery is not a standard service. Our normal minimum preparation lead time is three working days after verified payment and order acceptance. You may enquire about an urgent Klang Valley arrangement via WhatsApp, but any exception must be expressly confirmed by Asmara Delights and depends on readiness and delivery availability.

Our normal minimum preparation lead time for whole cakes is three working days after payment verification and order acceptance. Working days are Monday–Friday, excluding applicable public holidays. The preferred dispatch date is subject to confirmation and availability. Courier transit takes additional time and depends on the destination and courier; arrival on a particular date is not guaranteed.

For J&T Express and City-Link Express, the Preferred Ship-Out Date is the intended handover date to the courier, not a guaranteed arrival date. It is subject to verified payment, order acceptance, preparation time and availability. For an approved Lalamove arrangement, the selected date is the intended delivery date, subject to our confirmation and delivery arrangements.

Contact us promptly. Changes and cancellations depend on order type, preparation progress and the applicable Terms & Conditions. For confirmed doorgift orders, deposits are ordinarily non-refundable for customer-initiated cancellation, subject to applicable law and the circumstances. Date-change requests must be made at least 21 calendar days before the earlier of the existing and requested dates and require our written approval. Notice does not guarantee approval. See Terms & Conditions, Sections 7–8. Statutory remedies remain unaffected.

We do not accept change-of-mind returns for perishable products. For incorrect, damaged, defective or potentially unsafe products, contact us as soon as possible, preferably within 24 hours, with your order details and available photos. Later complaints will still be assessed according to the issue, evidence and applicable law. Valid claims receive the remedy required by Malaysian law. See our Return & Refund Policy; your statutory rights are unaffected.

Please refer to the storage instructions and best-before information provided with the product. For best quality, store the cake in a cool, dry place and keep it properly sealed after opening.

Yes. Tracking details will be provided by email, WhatsApp or order update once the parcel has been arranged with the courier.

Email salessupport@asmaradelights.my or WhatsApp 012-385 7019. Customer support hours are Monday to Friday, 9:00 AM – 5:00 PM.

For eligible whole cakes, satin ribbon is included. Where an optional paid Gift Tag is available, it must be selected on the product page when ordering. Gift Tag requests entered only in Order Notes without purchasing the Gift Tag option will not be fulfilled.

Yes. Doorgift options are available for weddings, aqiqah, engagements, corporate events and meaningful celebrations. Availability depends on box type, quantity, event date and current product arrangement.

Yes. We accept enquiries for weddings, corporate gifting, family events and larger order arrangements. Please contact us on WhatsApp for order guidance.