Terms & Conditions
These Terms and Conditions govern the use of https://asmaradelights.my and transactions with Asmara Delights Cakes & Doorgifts (Registration No. 202503313718 (RA0130187-A)), operating under the Asmara™ Delights brand. By using our website or placing an order, customers agree to the applicable terms stated below.
Last updated: 31/10/2026
1. Privacy
Please refer to our Privacy Policy for information regarding the collection, use, processing and protection of personal data.
2. Product Use & Third-Party Resale
Our products may be purchased for personal consumption, gifting, weddings, corporate events and other lawful purposes.
Purchasing our products does not constitute appointment as an authorised reseller, distributor, stockist or representative of Asmara Delights Cakes & Doorgifts.
Customers or third parties who independently resell, redistribute or repackage our products are responsible for their subsequent storage, handling, transportation, packaging, labelling and representations to other parties.
Asmara Delights shall not be responsible for deterioration, contamination, damage or other problems established to have resulted from improper handling, storage, transportation, repackaging or alterations after delivery.
Independent resellers must not falsely represent themselves as authorised representatives or business partners of Asmara Delights.
Nothing in this section excludes responsibility for genuine manufacturing defects attributable to Asmara Delights or rights protected by applicable law.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, weights, prices and photographs are accurate.
As our cakes are prepared in batches, minor natural variations in colour, appearance, texture and fruit distribution may occur. Product photographs are provided for illustration and may not represent every individual cake exactly.
Such reasonable natural variations do not automatically constitute a product defect, provided the product meets its stated specifications and applicable quality standards.
Nothing in this section excludes applicable consumer guarantees or remedies for products that are genuinely defective, unsafe or materially inconsistent with their description.
4. Orders, Payment & Shipping
4.1 Online Wholecake Orders
- All online retail orders require full payment in advance. Cash on Delivery (COD) is not available.
- Receiving a WooCommerce order confirmation or order number does not establish that payment has been successfully received.
- Payment screenshots or receipts supplied by customers are subject to independent payment verification.
- Production and dispatch are subject to verified payment, order acceptance and operational availability.
- Unpaid orders may be cancelled at our discretion. Asmara Delights is not obliged to reserve production capacity or dispatch unpaid orders.
- If payment is received after an order has been cancelled, the matter will be reconciled and an appropriate resolution arranged.
4.2 Preferred Ship-Out Date
- Online wholecake orders require a minimum preparation lead time of three (3) working days, calculated from confirmed payment and order acceptance.
- Our normal working days are Monday to Friday, excluding Saturdays, Sundays and applicable public holidays.
- Saturday dispatch may occasionally be accommodated at Asmara Delights’ discretion, subject to production readiness and courier availability. Saturday dispatch is not guaranteed.
- The Preferred Ship-Out Date selected at checkout is subject to confirmed payment, production capacity and operational availability. If a selected date cannot be accommodated, we will contact the customer to arrange an appropriate alternative.
- For J&T Express and City-Link Express, the Preferred Ship-Out Date refers to the intended date of dispatch to the courier, not the guaranteed customer delivery date.
- For Lalamove, the selected date represents the intended delivery date, subject to confirmation and delivery arrangements.
- Courier transit times are estimates and may vary according to destination, service availability and circumstances beyond our reasonable control.
4.3 Doorgift Sales Orders
- Custom and bulk doorgift orders are governed by the confirmed Sales Order and its stated payment and production arrangements.
- The required deposit or full payment must be received by the payment deadline stated in the Sales Order.
- Failure to make the initial required payment by the stipulated date may render the order void, with the proposed production schedule and reserved capacity no longer guaranteed.
- Failure to pay an outstanding balance does not automatically release the customer from payment obligations or commitments already incurred under a confirmed order.
5. Courier Delivery & Responsibility
Asmara Delights Cakes & Doorgifts engages third-party courier providers, including City-Link Express, J&T Express and Lalamove, for delivery services.
For City-Link and J&T shipments, the confirmed Ship-Out Date refers to the date parcels are dispatched to the courier and does not represent a guaranteed delivery or arrival date.
Customers should allow sufficient courier transit time, particularly for weddings, corporate events and other time-sensitive occasions.
Where cartons or parcels are missing, lost or damaged during transit, Asmara Delights will investigate the incident and coordinate applicable claims with the courier provider.
Courier claims are subject to the provider’s applicable terms, evidence requirements, liability limits, exclusions and insurance arrangements.
Asmara Delights does not guarantee the outcome of courier or insurance claims and remains responsible for its obligations under applicable Malaysian consumer protection laws.
6. Customer Delivery Responsibilities
Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, contact number, delivery address and any relevant delivery instructions.
Customers should ensure that the intended recipient is reasonably available to receive the delivery.
Where delivery fails because of incorrect customer information, recipient unavailability or an unjustified refusal to accept a correctly fulfilled order:
- Redelivery or redirection may be subject to courier availability.
- Reasonable and documented additional delivery costs caused by the customer may be charged.
- Delivery delays or product deterioration resulting from customer-caused failures will be assessed according to the circumstances.
- Such circumstances do not automatically entitle the customer to a refund.
Address amendments requested after dispatch are not guaranteed and may result in additional charges.
Customers are encouraged to report missing cartons, damaged parcels or delivery discrepancies promptly and provide reasonable supporting information, including photographs and relevant delivery records.
Nothing in this section excludes remedies for delivery failures or product defects for which Asmara Delights is legally responsible.
7. Doorgift Orders, Deposits & Price Protection
7.1 Confirmation & Deposits
Custom and bulk doorgift orders require a deposit or payment arrangement as specified in the Sales Order.
Deposits secure the agreed order specifications, production scheduling, preparation commitments and associated administrative arrangements.
Deposits are ordinarily non-refundable for customer-initiated cancellations, subject to applicable law and the circumstances of the cancellation.
7.2 Cancellation Before Production
If a customer cancels a confirmed order before production begins, Asmara Delights may, at its discretion and subject to agreement, offer alternatives such as:
- Supplying a reduced quantity of doorgifts based on the amount already paid, with applicable revised unit pricing.
- Allowing the order to be transferred to another customer or recipient, subject to approval and operational suitability.
- Applying an eligible balance towards wholecake purchases after deduction of reasonable administrative charges disclosed before acceptance.
These alternatives are discretionary accommodations and are not automatically available or guaranteed.
7.3 Cancellation After Preparation or Production
Once an order has been prepared or production has commenced, cancellation or modification may result in losses involving materials, labour, packaging and committed production capacity.
Customers remain responsible for honouring confirmed orders. No change-of-mind refund is ordinarily available for products prepared or completed according to the agreed specifications.
Asmara Delights is not obliged to convert completed custom orders into other products.
This does not exclude remedies for genuine product defects, failure to meet agreed specifications or other circumstances where a remedy is required by law.
7.4 Confirmed Price Protection
The price stated in a confirmed Sales Order is locked once the required deposit or payment is received, for the agreed quantity, cake type and doorgift packaging specifications.
The confirmed price will remain unchanged for the agreed order and production schedule despite subsequent changes in raw-material or ordinary production costs.
This price protection remains valid for up to 60 calendar days after the originally confirmed Ship-Out Date in cases involving customer-requested postponement that Asmara Delights has approved.
If the customer requests postponement beyond this period, Asmara Delights may propose additional charges based on updated production costs. Any revised charges must be communicated and agreed upon before acceptance of the revised arrangement.
Additional quantities or changes to cake type, packaging or other specifications requested after confirmation are subject to current pricing, availability and Asmara Delights’ approval.
The 60-day price-protection provision applies only to approved rescheduling arrangements and does not constitute an agreement to store or hold completed cakes.
Our cakes are prepared according to the confirmed production schedule to preserve freshness and shelf life. Once production or order-specific preparation has commenced, Asmara Delights reserves the right to decline postponement or rescheduling requests, subject to applicable law.
8. Order Amendments & Rescheduling
8.1 Product and Quantity Amendments
Requests to amend cake type, packaging, design or quantity will be considered individually, subject to production progress, operational capacity, availability and applicable revised pricing.
Asmara Delights is not obliged to accept changes after an order has been confirmed, particularly where materials, printing or production commitments have already been made.
8.2 Confirmed Doorgift Schedule
The Ship-Out Date or agreed delivery date stated in the confirmed Sales Order forms part of the customer’s confirmed order arrangements.
Customers wishing to request a change of date must submit the request at least 21 calendar days in advance, measured from the earlier of the currently confirmed date and the newly requested date.
All requested date changes are subject to Asmara Delights’ written approval and availability of production, packaging and delivery capacity.
Providing 21 days’ notice does not automatically entitle the customer to a date change.
Requests for earlier delivery or dispatch dates may be declined where they could interfere with existing production commitments or other confirmed customer orders.
Requests made within the 21-day period may be declined, and Asmara Delights is not obliged to accommodate repeated rescheduling requests.
Any additional reasonable costs arising from an approved customer-requested change will be communicated before the revised arrangement is accepted.
Only written confirmation issued by Asmara Delights establishes acceptance of a revised date. Until such confirmation is provided, the previously agreed schedule remains in effect.
Requests from family members or third parties do not automatically authorise changes to the customer’s confirmed Sales Order.
Order amendment requests should be directed to salessupport@asmaradelights.my.
9. Product Acceptance & Quality Concerns
Our cakes and food products are perishable. Customers should inspect their orders promptly upon delivery and report quality concerns or delivery discrepancies as soon as reasonably possible.
Complaints involving product defects, incorrect items, handling or storage issues will be assessed under our Return & Refund Policy.
10. Returns & Refunds
Returns, refunds, replacements and other remedies are governed by our Return & Refund Policy and applicable Malaysian consumer protection laws.
Our refund policy distinguishes genuine product defects and valid delivery concerns from change-of-mind requests, personal preferences, customer mishandling and customer-caused delivery failures.
11. Transit Insurance & Courier Claims
Transit insurance or additional parcel protection is not automatically included in every shipment.
Where available and applicable to the goods being shipped, Asmara Delights may arrange additional transit protection based on the declared shipment value.
Where such protection is arranged, the applicable charge will be disclosed and included in the Sales Order or agreed delivery charges.
Insurance eligibility, coverage, exclusions, compensation limits and claim outcomes are subject to the relevant courier or insurance provider’s terms and approval.
Asmara Delights will coordinate eligible claims as the sender and may request reasonable cooperation and supporting evidence from the customer.
Additional transit protection does not guarantee full reimbursement of the shipment value and does not exclude applicable legal rights or obligations.
12. Intellectual Property & Trademark
ASMARA is a registered trademark in Malaysia.
The ASMARA brand, logos, original product photographs, packaging designs, website content and other protected materials are subject to applicable trademark, copyright and intellectual property laws.
Unauthorised reproduction, modification, commercial exploitation or misleading use of protected materials is prohibited.
No customer or third party may falsely represent themselves as an authorised distributor, stockist, representative or business partner of Asmara Delights Cakes & Doorgifts.
Legitimate purchases and independent resale of genuine products remain subject to the Product Use conditions in Section 2.
13. Website Use & Limited Licence
Customers may access and use this website for legitimate personal and business purposes, including browsing product information and placing orders.
Such access does not grant permission to reproduce, redistribute, commercially exploit or misuse our protected photographs, trademarks, branding, product designs or website content.
Unauthorised scraping for commercial reuse, mirroring, framing or reproduction of protected website content is prohibited.
14. Customer Accounts
Customers are responsible for maintaining the confidentiality of their account credentials and for activities conducted through their accounts.
We reserve the right to suspend or restrict accounts where there is reasonable evidence of misuse, fraudulent activity or materially inaccurate information, subject to applicable law.
15. Third-Party Links
Our website may contain links to external websites or services. We do not control and are not responsible for the content, privacy practices or security policies of independent third-party websites.
Customers accessing external websites should review the applicable terms and policies of those providers.